top of page

Store policy

Customer service

Welcome to my page! Here you will find everything you need to know if you are looking for my help. Be sure to check out my FAQ page as well; you might find the answer to your question right there. If not, feel free to contact me anytime with questions about one of my trunk treasures, your order, or if you would like to brainstorm ideas together.

 

Because I run Magic Crate entirely on my own and am often working in my studio during the day, I am quickest and best reached via email, the contact form, or social media. You can also leave a tip or simply a sweet message via the contact page!

 

Privacy & Security

At Magic Crate, we take your privacy seriously. Your personal information is in safe hands with me, and I do everything I can to ensure you can shop with complete peace of mind. When you place an order with me, I need a few details from you. These include:

 

  • Your name and address details: So I can have your parcel delivered to the correct address.

     

  • Your email address and phone number: To send you the order confirmation, invoice, and Track & Trace code, or to contact you if anything goes wrong with your order.

     

  • Your payment details: These are processed directly via a secure connection by our payment provider. I never see or store your bank or credit card details myself.

     

Security Comes First

 

Our entire website (and therefore the checkout process as well) is secured with an SSL connection. You can recognize this by the padlock icon in your browser's address bar and the letters https:// in the URL. This ensures all the data you enter is sent encrypted so third parties cannot access it.

 

We Never Sell Your Data

 

I will never sell your information to others. I only share your details with parties that are directly necessary to process and deliver your order, such as:

 

  • The delivery service (such as PostNL, Bpost) to deliver your parcel.

     

  • The payment provider (such as google pay, Bancontact) to handle your payment.

     

Cookies

 

My web shop uses cookies to ensure the website functions properly (for example, to remember what is in your shopping cart) and to analyze how visitors use my site. This allows me to keep improving the shopping experience.

 

You Stay in Control

 

You always remain in control of your own data. You have the right to view, correct, or completely request the deletion of the personal information I hold about you at any time. If you would like to do this or have a specific question about your privacy, please send an email to magiccrate@hotmail.com or fill out the contact form.

betaal methode

Credit / Debit Cards
Google pay

Apple pay

bancontact

bottom of page